USE OF QI CHANGE IMPROVES
CLIENT-CENTERED SERVICE DELIVERY
WHAT IS QI COLLABORATIVE?
Bruce Agins
Director of HealthQual based at the University of California
Use of quality improvement (QI) for HIV prevention was nascent at the beginning of BPS. BPS’s innovative application of QI methodologies through a QI collaborative has been a critical platform for data use, information sharing, and bringing community insights to service providers.
Edward Moses
QI Consultant for UCSF HealthQual
The PrEPUp! Collaborative – the first QI collaborative focused on pre-exposure prophylaxis (PrEP) – involves 23 PrEP providers in Blantyre and is building capacity at facilities and at the district/city health offices to implement QI approaches for HIV prevention. Shared learning through PrEPUp! has improved uptake of PrEP services in the participating facilities compared to others in Blantyre and Lilongwe.
WHAT ARE COMMUNITY LABS?
Richard Chilongosi
Head of HIV Programs, Family Health Services
Through BPS, Blantyre adapted a grassroots community lab model that uses human-centered design (HCD) and other tools to solicit user preferences and community feedback, which enables the District Health Office and facilities to create more informed programming for demand generation and client-centered care and feedback loops between communities, the district and city health offices, and facilities.
